Contact us
Use this page when the FAQ and guides do not cover your case. Scripvio handles requests by email in V1; an integrated form will come later.
Email: support@scripvio.com
→ Help center · FAQ
Before you write
Section titled “Before you write”| Do this first | Why |
|---|---|
| Search the site | ~80% of cases are documented |
| Note the exact in-app message | Speeds up diagnosis |
| Check network and sync (top banner) | Avoids a false bug |
If the banner says Sync failed…, stay online a few moments before emailing.
Recommended message template
Section titled “Recommended message template”Copy this into your email:
Category: [ Bug | Account | Data/sync | Suggestion | Other ]
Scripvio account email: …Device: (e.g. iPhone 14, Samsung Galaxy S23)OS: iOS 18.x / Android 14Scripvio version: (if shown in app or store listing)
Description:- What I tried to do:- What happened:- Since when:- Reproduces every time? yes / no
In-app message (if any): …
Attachments: screenshots (no password)By category
Section titled “By category”Bug (unexpected behavior)
Section titled “Bug (unexpected behavior)”| Include | Example |
|---|---|
| Steps to reproduce | 1. Open Create → Note 2. Publish offline… |
| Expected vs actual | “Note should appear in Library” |
| Offline/sync banner | Copy banner text |
| Screenshots | Frozen screen, error dialog |
Useful links: Offline FAQ · Synchronization
Account (sign-in, password, deletion)
Section titled “Account (sign-in, password, deletion)”| Topic | Before contact | Email us if |
|---|---|---|
| Forgot password | Forgot password? on sign-in | Email link never arrives after 24h |
| Email verification | Spam folder, resend from Profile | Still blocked |
| Delete account | Profile → Delete account (online) | Button unavailable or server error |
| Change email | Option missing from profile | Manual request with old address |
→ Account FAQ · Security and password
Data and synchronization
Section titled “Data and synchronization”| Symptom | Helpful info |
|---|---|
| Published note missing | Note id if visible, publish date, offline or not |
| Duplicate or loss after sync | Two devices? parallel edits? |
local_… never clears | How long error banner shows, screenshots |
Product suggestion
Section titled “Product suggestion”Describe:
- the user problem (not only a technical solution);
- how you work in Scripvio today;
- what is missing.
Suggestions are read by the product team; we do not guarantee implementation or a timeline.
Developer account, press, partnership: state the topic in the subject. For standard user help, prefer the categories above.
What we cannot do by email
Section titled “What we cannot do by email”| Request | Alternative |
|---|---|
| Reset your password for you | Forgot password link (you set the new one) |
| Recover a password you send us | Never send it |
| Change third-party Bible publisher text | Report reference (book, ch., v.) |
| Phone support | Email only in V1 |
Online form (coming soon)
Section titled “Online form (coming soon)”Planned layout on this page (V2):
┌──────────────────────────────────────────────┐│ Contact Scripvio │├──────────────────────────────────────────────┤│ Name * [________________________] ││ Email * [________________________] ││ Category * [ Bug ▼ ] ││ Subject * [________________________] ││ Device [ iPhone 15 / Pixel 8 … ] ││ OS [ iOS 18 / Android 14 ] ││ App version [ 1.0.0 ] ││ Description * [ ] ││ [ ] ││ ☐ I agree to processing (privacy policy) ││ ││ [ Send request ] │└──────────────────────────────────────────────┘| Field | Required | Maps to API category |
|---|---|---|
| Name | Yes | — |
| Yes | — | |
| Category | Yes | bug, account, sync, suggestion, other |
| Subject | Yes | subject |
| Device / OS / App version | Recommended | device_model, os_*, app_version |
| Description | Yes | description |
| Screenshots | Optional (V2.1) | screenshot_urls |
| Consent checkbox | Yes | consent |
Submission via POST /api/v1/support-requests (see internal spec docs/support_api_plan.md). No active form in V1 — use support@scripvio.com.
Privacy
Section titled “Privacy”Your request data is used to handle and follow up on your ticket and to improve Scripvio. You may request account deletion per current policy.
By writing to support@scripvio.com, you accept this processing for as long as needed to resolve the issue.
After you send
Section titled “After you send”| Step | Detail |
|---|---|
| Acknowledgment | Depends on mail setup (not always automatic in V1) |
| Reply | By email, in French or English |
| Follow-up | If no news after ~7 business days, reply to the same thread with “Follow-up” |
Account security requests: put URGENT — account in the subject.
Quick links
Section titled “Quick links”| Topic | Page |
|---|---|
| Help hub | Help center |
| Full FAQ | FAQ |
| Sign in | Sign in |
| PDF export | Export PDF |